Refund policy
Player Cards Store - Faulty Card Reporting
At GameSheet | Player Cards, we are committed to providing you with top-quality custom player cards. In the rare event that you receive a faulty card, please follow these simple steps to seek assistance:
1. Document the Faulty Cards:
Upon receiving your order, carefully inspect each custom player card for any faults or defects. If you discover any issues, please take clear photographs of the faulty cards. Ensure that the photographs clearly show the nature of the problem.
2. Contact Us:
To report faulty cards, please contact our Customer Support Team immediately through one of the following methods:
- Email: playercards@gamesheetinc.com
- Phone: 289-338-7542
When reaching out, provide the following information:
- Your order number.
- A description of the issues with the faulty cards.
- Attach the photographs of the faulty cards for reference.
3. Assistance and Resolution:
Our dedicated Customer Support Team will review your case promptly upon receiving your report. We will assess the issue based on the information and photographs provided.
If the cards are confirmed to be faulty due to reasons within our control (e.g., printing errors), we will work with you to find a suitable resolution. This may include providing replacements or taking necessary steps to correct the issue.
Important Notes:
- We do not offer returns or exchanges for reasons other than receiving faulty cards.
Thank you for choosing GameSheet | Player Cards for your custom player card needs. We appreciate your trust in our products, and we are here to assist you should any issues arise.